Refunds & cancellation
Updated 8 November 2026
Consumer rights apply to ReadOff purchases. This policy does not exclude remedies required by law or the payment protections available through Stripe/Link.
Request a cancellation or refund
Contact support@readoff.app using your account email. Include the pack, purchase date, receipt reference, and whether any characters have been used. You can use the button below to prepare a cancellation request, or write your own clear statement. A reason is not required when exercising a statutory withdrawal right.
This opens your email app. Review and send the message to submit it. You may also contact Link payment support using your receipt.
Statutory withdrawal rights
Where EU/EEA consumer withdrawal rules apply, consumers generally have 14 days from conclusion of the contract to withdraw from an online service or digital-content purchase. Exceptions and the treatment of services already supplied depend on the product and the legally required consent and acknowledgements.
We do not assume that using characters automatically removes your withdrawal right. If performance began at your express request and the law permits a proportionate deduction, that will be considered under the applicable rules. We do not impose a blanket “no refunds” rule on used packs.
Unused and partly used packs
Qualifying withdrawal requests and remedies required by law are honoured. Outside those rights, there is no additional unconditional money-back guarantee. Other requests are reviewed based on the payment record, service delivered, and the circumstances. Tell us about duplicate charges, missing credits, or technical failures even if some characters have been used.
Incorrect charges or service failures
Failed voice generations automatically restore their reserved characters when failure occurs before the server completes the audio response. An interrupted server process is recoverable after 20 minutes when your account or balance is refreshed. This restores character credits, not the original pack payment. Contact us promptly if a payment was duplicated, a confirmed purchase did not add credits, or a debit still appears incorrect. We will investigate and arrange the appropriate correction or applicable remedy. A failed recognition attempt does not by itself mean that a pack purchase has been refunded.
Payment handling and timing
Stripe/Link handles Managed Payments transaction support and may issue refunds under its own applicable policies. Refunds, when approved or legally due, are processed through the payment system to the original payment method where possible. Statutory repayment deadlines apply; the time for a bank to display the refund can vary. A successful full refund removes the character entitlement for that pack; a successful partial refund removes the corresponding proportion, calculated from the cumulative refunded amount relative to the captured payment including applicable tax. Available characters are removed up to that entitlement. If some have already been used, the balance will not become negative: the shortfall is flagged for support review and is not automatically deducted from future purchases. Pending or failed refunds do not create a new deduction. Duplicate notifications do not repeat a deduction.
No recurring cancellation needed
ReadOff packs are one-time purchases. There is no recurring subscription to cancel. Contact support separately for account closure or a request concerning personal data.
Operator
SYBEEL GAMES UNIP LDA
Portuguese tax identification number (NIPC/NIF): 516813153
R CONDE REDONDO 46 A R CSANTO ANTONIO, C.P. 1150-107, LISBOA, Portugal
Representative: Amin Rezaee
Contact: support@readoff.app